Hi Jenn, we understand your frustration, but hope that our Allergen Program page provides the information our customers need in order to make decisions about what products are safe for them to use. Because of measures taken, our team is confident that unintended cross-contact doesn’t occur during production or packaging. However, because we don’t currently test the products themselves for the presence of allergens (excepting gluten in our certified gluten-free line), we’re simply unable to offer a 100% guarantee against the possibility of contact outside of production. The safety of our customers is a top priority for our team, and we always recommend speaking to a doctor or dietician whenever a customer has concerns about a product being right for them.
June 10, 2023 at 2:00pm
In reply to Unfortunately the Instant… by Jenn (not verified)
Hi Jenn, we understand your frustration, but hope that our Allergen Program page provides the information our customers need in order to make decisions about what products are safe for them to use. Because of measures taken, our team is confident that unintended cross-contact doesn’t occur during production or packaging. However, because we don’t currently test the products themselves for the presence of allergens (excepting gluten in our certified gluten-free line), we’re simply unable to offer a 100% guarantee against the possibility of contact outside of production. The safety of our customers is a top priority for our team, and we always recommend speaking to a doctor or dietician whenever a customer has concerns about a product being right for them.