Hi Mary Lou, we're very sorry to hear that you didn't have a good experience calling our Baker's Hotline! We're certainly not perfect, and don't always know the answer to your question, but we strive to do our best and to help you in any way we can. We are trained in customer service and also have extensive baking experience. We are also trained to  take any concerns about our products seriously. It sounds like the person you spoke to was having an off day, which can sometimes happen to all of us, but I apologize sincerely for the lapse in service you received. We appreciate your willingness to offer feedback so that we can continue to improve, and hope you'll consider giving us another chance!

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