Hi Mark, it sounds like you might have added too much flour to the recipe, which is easy to do when you measure flour by cups. For best results, we recommend either weighing your flour, or using this method to measure your flour by volume. Adding too much flour can result in a stiffer dough that doesn't rise as easily and can even cause the cracking you observed during baking. For more help troubleshooting this recipe, please don't hesitate to contact our Baker's Hotline. We're generally here M-F from 9am-9pm EST, and Saturday and Sunday from 9am-5pm EST, and the number to call is 855-371-BAKE (2253). 

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