Sorry to hear you had such trouble, Mie. We'd be curious to hear more about your toasting sugar experience so we can help troubleshoot. Did the sugar look fine all along and then during cooling, it seized? Or did it start to melt during the final toasting period? How long did it toast before it started melting? How much sugar did you begin with and what was the size/material of your pan? If you let us know the answers to these questions, we might be able to figure out what went wrong to ensure a better experience next time. If you'd like to chat with one of our friendly and experienced bakers, give our hotline a call at 855-371-2253(BAKE). We'd love to help you further. (In the meantime, you can melt your sugar to make Simple Syrup or make a toasted sugar fruit crisp. It doesn't matter if there are some clumps of sweetness in these delicious dishes.)

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