Hi there, Sarah! We're sorry to hear that your cupcakes didn't turn out as expected. It sounds like the cupcakes were either a bit under-baked, not giving the structure enough time to set up fully or a tad too much milk snuck its way into your mixing bowl. While this is a thin batter, too much liquid will make for a batter that doesn't rise properly and takes longer to bake through. We hope this helps and if we can chat further with you about this please feel free to reach out to our Baker's Hotline folks at 855-371-BAKE (2253). Happy baking! 

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