Hi Rebecca,
We're sorry to hear about the dry cake. The first thing that comes to mind is too much flour, which could be the result of how you measure. Our first recommendation is weighing the flour to be as accurate as possible, or if you don't have a scale to use the fluff, sprinkle and sweep method. If it doesn't seem like a flour issue, you might want to reach out by phone, email or chat to our Baker's Hotline (855-371-2253) to talk over the different possibilities. We're here to help from 9am to 9pm M-F, 9-5 on weekends.

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