Hi, Helen. There are a couple of things you can do to get softer biscuits. First is to add a couple more tablespoons of milk than the recipe is asking for; biscuit dough should feel pretty damp to the touch, but not sticky. Second is to place the biscuits closer to each other; about 1/2" apart. They'll expand toward each other, which will keep them straighter as they rise and the sides from getting too crisp. Lastly, if your oven is a convection one, turn off the fan; the motion of the air moving around can dry your biscuits out. Hope this helps. Susan

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