MaryJane at King Arthur

January 5, 2022 at 2:33pm

Hi Elisabeth,
We're sorry to hear about the issues with your Thermapen thermometer. The manufacturer, ThermoWorks, prefers to handle all product inquiries internally, and we’d like to help you get in touch with them directly. You'll find their contact information online, at: http://bit.ly/2y3ttTh . They offer excellent customer service and will be happy to make sure you’re satisfied with your thermometer. 

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