Hi Lisa, the video on step 6 of this guide has some great visuals on shaping a boule so it has a really nice tight skin, allowing it to rise upward rather than out. As for the crust, we don't know the recipe so we don't know if it's designed to have a super crispy crust or not. Some recipes, depending on their ingredients, won't have that type of crust even if they are baked in a Dutch oven, so it's very difficult to troubleshoot without being able to see the recipe. We encourage you to reach out to our free and friendly Baker's Hotline so they can help troubleshoot with that additional information. 

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