We'd love to assist you, Denise! The most common reason for very dense, hard loaves is too much flour. We recommend measuring your flour by weight or using the fluff, sprinkle, scrape method for best results. Another cause for dense bread is if it was over-proofed before baking, causing it to collapse in the oven. If it seems like neither of these reasons seem to match up with your loaf, please call our free and friendly Baker's Hotline is available at 855-371-BAKE (2253) and they'll be happy to get some additional details to help troubleshoot. Let's make that next loaf a hit! Annabelle@KAF

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