Hi, Nellie! While bialys are intended to be pretty chewy, much like a bagel is. If it was also dense, though, the most common reason for this is too much flour making its way into your dough, at least for folks who are measuring in cups. If that describes you, then our How to Measure Flour guide can help! If you're measuring in grams, though, we'd recommend you reach out to our free and friendly Baker's Hotline so that we can help you troubleshoot in more detail. Happy baking! 

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