Hi — Were you using gelatin powder (vs. sheet gelatin)? The powder should have softened in the cold water, then totally dissolved in the hot, so I'm not sure what happened. We use Knox gelatin powder in the test kitchen, and always get good results. I'd suggest using Knox gelatin powder next time; and if that's what you used this time, I confess I have no idea what to tell you! Other than to soften in cold water long enough that it's really not granular anymore, but just kind of thick and "clumpy." And then whisk in whatever hot liquid you're using, until it's totally dissolved. Good luck - PJH

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