Noreen, we love to teach, and to solve problems - our goal is sharing the JOY of baking, not cause frustration! Honestly, to me it's mostly about managing expectations. Yes, this is a flat, chewy cookie - tasty, but FLAT. Unless you add another element (chips, nuts, dried fruit), in which case it becomes more typically cookie shaped - and very tasty, to boot. I do hope you try these again - and thank you for your kind words. PJH

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