The first thing I would do would be to test the yeast to make sure it is working. 1/2 teaspoon yeast, 1/2 teaspoon sugar, 1/2 cup of water. Stir together and let sit for 10-15 minutes. If it doesn't foam up like the top of a cappuccino then the yeast is dead and would need to be replaced. If it isn't the yeast, it may be the water temperature is too hot, there is too much flour added for the dough to be able to rise. Test out the yeast first though, then give us a call so we can troubleshoot the other stuff. ~ MJ

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