We're sorry to hear about this experience, Barbara! We wonder if another brand of flour was used here, bleached flour or flour with a lower protein content will absorb less liquid — our all-purpose flour is a bit higher in protein content than most others available on the market at 11.7%. Also, if it was very humid where you are, the flour will absorb less moisture in a recipe as it's already absorbed some ambient moisture from the air. Another reason that the dough might have been so soft is if there was a measuring error, either something touching the bowl throwing off the measurement or an issue of forgetting to press the "tare" or "zero" button between ingredients. We hope this can help!
April 12, 2021 at 9:24am
In reply to Tried this, starter was fine… by Barbara Parenti (not verified)
We're sorry to hear about this experience, Barbara! We wonder if another brand of flour was used here, bleached flour or flour with a lower protein content will absorb less liquid — our all-purpose flour is a bit higher in protein content than most others available on the market at 11.7%. Also, if it was very humid where you are, the flour will absorb less moisture in a recipe as it's already absorbed some ambient moisture from the air. Another reason that the dough might have been so soft is if there was a measuring error, either something touching the bowl throwing off the measurement or an issue of forgetting to press the "tare" or "zero" button between ingredients. We hope this can help!