Anna, I'm so sorry - all I can think is that your pan perhaps is dark-colored? A dark pan will bake more quickly, and with a higher-sugar dough (like this is), it could very well have been the cause of the scorching. I'm also sorry you didn't feel you were helped by our hotline folks. Please give us another try - that's not the service we strive for. With apologies for both of your unhappy experiences - PJH

• Reply