I, too, am having the rising issue. It's been very dry where I am - I suspect I should have compensated with some additional liquid since the dough seems too dry and dense to rise properly. It is most def not "puffy" by any stretch of the imagination. I'm 20 minutes into my second rise and they don't seem to have grown at all. I see the post is over a year old, mamsis, but if you are still reading the comments, I'd love to know if you called the hotline and if you figured it out - or if anyone else has solutions? I def fail at whole wheat baking!

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