bmaysstock

July 15, 2011 at 12:46am

So, here is a real poser about the Wave. I bought my first one about 3 months ago, and I love, love ,love it. I used it to make yogurt cheese from the home made yogurt that I have made for many years with total success, using my YoGourmet Yogurt Machine. I put it in the dishwasher before the first use and into the dishwasher (Top rung only) each time I use it. I have never had a problem with it. Then, I bought a second one from Amazon.com, because in making frozen yogurt, you often need the entire 1/2 gallon of yogurt to drain before making the frozen yogurt. This way, I have split the 1/2 gallon of freshly made yogurt after it has cooled overnight in the fridge. I followed the instructions to the letter and went to get the waves the next day to use the Greek yogurt. One was fine as usual. The other smelled really rancid and looked terrible. Of course, I threw the whole thing away. I cleaned the two waves out very well and then sent them through the dishwasher (top rung). When they came out, the Wave netting that had the spoiled yogurt in it was badly discolored, so I threw it out and bought a new one. It came a few days ago, so I put both the original Wave (that was fine) and the brand new one into the dishwasher. I made a new 1/2 gallon of yogurt, set it to cool in the fridge overnight and this morning divided the 1/2 gallon of new yogurt into the two units. Each was cleaned the same way, each was set up by me, and of course everything in the kitchen was very clean. Each went into the fridge at the same time. This evening, I went to combine the Greek yogurt with ingredients to make a frozen yogurt, and when I opened them, after only a few hours, one was fine and the other was spoiled, just like the one I wrote about above. Please share some insight with me about what could be causing this. Everything was the same, all cleanliness precautions were the same, the yogurt came from the same batch- one scoop to one box, then one to the other until the 1/2 gallon of yogurt had been divided evenly. What could be causing this? I am ready to give up! Please help. Thanks, Barbara Hi Barbara. I am so sorry for the trouble you have experienced with this product. We did discover that there was a defective issue with the straining screen and that it was causing the problems you are describing with your yogurt. The company has replaced this batch with our warehouse, but I can't be sure that Amazon is aware of the problem and has taken measures to remedy it with the company. The best advice I can give you is to notify Amazon so they can replace their inventory and replace your yogurt maker. This product is currently on backorder with us, so I unfortunately can't have you order one from us right away. I hope this is helpful. Please contact us again if we can be of more assistance. ~Amy
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