It sounds like perhaps the buns weren't baked for long enough, Annette. If you happen to have an instant-read thermometer, consider using it to take the internal temperature of the buns to see when they're done. To ensure they're fully baked, they should reach about 205°F to 210°F. They may also have had a slightly off interior texture if there were any ingredient substitutions made. If there was something that was tweaked or adjusted, consider reaching out to our Baker's Hotline (855-371-2253) to talk about ways to ensure the final results are still enjoyable. We're here to help. Kye@KAF

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