Yes, Zo's do quit. We had two around 1995. The first one failed during the warranty. They replaced it with another and it failed, just after the warranty expired. We only used it to make bread a couple times a week. We have one of their fuzzy logic rice makers, it makes the best rice. Hi, Shannon - you may have gotten one during a period when they were switching manufacturing facilities from Japan, to China, to Korea - they did go through some tumultuous times for awhile. All I can say is, our X20s here in the test kitchen are hanging in there just fine. Glad their rice cooker is working for you - and I'll tell you, they make the BEST thermoses - the only coffee thermos I've ever had that keeps coffee HOT - and I mean HOT - for 8 hours, while I sip it all day long... PJH

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