Toni, butter plays a big role in why a cookie can be soft vs. crumbly. If it's too soft, or the dough is too warm, the cookies can spread as they bake, making them crispy and thin. Over-creaming the butter and sugar can cause the same results. So make sure that your butter is soft, but not runny or melted. And make sure to keep an eye on your creaming. Sticking the dough in the fridge to chill for 30 minutes or so will help keep them soft and moist. I hope this helps! Bryanna@KAF

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